Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return policy carefully.

Digital Goods:

Please note that all digital goods, including but not limited to software, ebooks, downloadable files, and online courses, are non-returnable and non-refundable. Once a digital product has been purchased and accessed or downloaded, we cannot offer a refund or exchange.

Physical Goods:

For physical goods, we offer a return option under the following conditions:

  • Timeframe: You may return physical goods within 7 days of the delivery date.
  • Condition for Return: Returns are accepted only if the product is not as described on our website. This refers to significant discrepancies in the product's features, functionality, or specifications.  
  • Exclusions:
    • Color Variation: Please be aware that slight variations in color between the product image on our website and the actual product are not considered "not as described" and will not be accepted as a valid reason for return.
    • Change of Mind: We do not accept returns or exchanges for change of mind. Please ensure you have carefully reviewed the product details before making your purchase.

Return Process for Physical Goods:

If you believe your physical product meets the criteria for a return (not as described), please follow these steps:

  1. Contact Us: Within 7 days of receiving your order, please contact our customer support team to initiate a return request. Please provide your order number and a detailed explanation of how the product is not as described.
  2. Assessment: Our customer support team will review your request and may ask for further information or evidence (such as photos) to assess the issue.
  3. Return Authorization: If your return request is approved, we will provide you with a return authorization and instructions on how to return the product.
  4. Return Shipping: You will be responsible for the cost of return shipping unless otherwise agreed upon.
  5. Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund within [Number] business days to your original payment method.

Important Notes:

  • Returned physical goods must be in their original packaging, unused, and in the same condition as when you received them.
  • We reserve the right to refuse returns that do not meet the conditions outlined in this policy.  

By making a purchase on our website, you acknowledge that you have read and understood our return policy.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.