Terms of Service
Last revision: May 24, 2015.
All services provided by expert IT Solution – expertpk.com (“Expert IT Solution – expertpk.com”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Pakistan’s federal, province or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless “Expert IT Solution – Expertpk.com” from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to Expert IT Solution – Expertpk.com’ servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
hacker programs or archives
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, Expert IT Solution – Expertpk.com WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS. FURTHER MORE, NO REFUND WILL BE MADE FOR IF AFTER A CANCELLATION MADE IN RESULT OF NON-ADHERENCE TO THESE TERMS.
All account plans come with a predetermined amount of traffic allowance.
We currently do not allow IRC or IRC bots to be operated on our servers.
Any attempt to undermine or cause harm to a server or customer of Expert IT Solution – Expertpk.com is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of Expert IT Solution – Expertpk.com must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
By the Account Activation Date of each month, Expert IT Solution – Expertpk.com shall either:
(1) debit the client’s credit card (when such information has been provided by the client); or
(2) Deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. Invoices are generated 14 days prior to the Account Activation Date, and payment shall be remitted to Expert IT Solution – Expertpk.com by no later than the specified payment due date. Expert IT Solution – Expertpk.com shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. Credit cards can billed automatically unless a direct request is made to our Billing team via the Manager™ not to do so, at least 48hours prior to the payment due date. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point another payment method must be provided within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, can be suspended.
Invoices not paid before or on the due date for each service will incur a late fee of 10% of the total amount due or left unpaid on the invoice
Service Suspension and Termination
Invoices are issued 14 days prior to the applicable due date for each active service.
After the due date is passed without a payment being received and an invoice marked as PAID, a first warning e-mail will be sent.
Failure to pay within 24hours will result in a second and final suspension warning e-mail.
On midnight (EST) of the 3rd day after the due date, services may be suspended at any time, and any payment MUST be communicated to a support agent to avoid suspension. If suspension occurs, a suspension notification is sent via e-mail, at which point full service termination may happen within 48hours of the suspension e-mail.
-Expert IT Solution – Expertpk.com does not guarantee that your service may be recuperated after termination and may not be held liable for loss of data, licensing rights, promotional prices or conditions, as well as any attached devices or secondary IP addresses following service termination.
Certain services carry a setup fee charged by Expert IT Solution – Expertpk.com to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Expert IT Solution – Expertpk.com and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Fraud and payment verification
Upon receiving a new customer’s first paid order, Expert IT Solution – Expertpk.com reserves the right to issue an Order Verification e-mail, requesting further information in order to validate your account. Until all required information is provided and deemed satisfactory by our fraud verification team, no services or support can be provided. The 3 business day delivery guarantee starts after the verification step is passed. Verification is not necessary for all orders, and can only requested on your very first paid order.
Money back guarantee & refund policy
We offer a 10 day Money back policy for undelivered servers. This does not apply to purchases made with a discount of 15% or more. These purchases are final, and nonrefundable.
Refunds: If client has retained the services for longer than one month and has pre-paid Expert IT Solution – Expertpk.com for such services, refunds will not be issued for any unused portion of the lease, as your purchase benefits from a long-term rebate. Therefore, if a client’s account is cancelled at any point during a 3month, 6month or one-year term, the client will not be entitled to a refund for the months remaining.
We do not offer trial periods of any kind for dedicated servers. Abusing our 10 day refund policy in order to test our services then get a refund is not acceptable, and no refunds will be made without proper justification, or failure on Expert IT Solution – Expertpk.com’s behalf to provide the services purchased.
NB: Adherence to the Priority or VIP support plans is not refundable under any circumstance. We also will not refund servers mistakenly purchased in the wrong location; this includes servers purchased in a geo-located city as this information is made clearly available for all such cities.
General Refund guidelines
We will not refund or credit under the following circumstances:
-Geo-location or mistake in location
-Failing to ask a question on the nature of our services, or a particular spec or configuration.
-Account termination or suspension due to non-following of our Terms of Service.
-Account termination or suspension due to any kind of illegal activity.
-Service termination or suspension due to non-payment, or late payment of any services, licenses, or add-ons attached to said services
-Changing your mind!
We reserve the final decision on refunds, based on the situation and reason for cancellation. The general rule is, if there is an issue on your server, our staff will dedicate themselves to fixing it. Any delays that prevent you from using your server will be credited, and issues that we are simply unable to solve will be refunded. It is important to note that refund requests based on information that was included in the terms of service or clearly available on our website will always be refused. The best example of this is if you have purchased a server that is geo-located and needed a server that is physically available. Please issue a request to our support staff before making such a purchase, if you are unsure.
About Datacenter locations
While most of our announced locations are where the datacenters are, Expertpk.com reserves the right to setup a server in any location . You may obtain the exact datacenter location upfront by contacting our support team.
Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.
We DO NOT refund partial monthly fees to accounts. We require a 17 days’ notice for a cancellation applicable from June 6, 2015.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
Limitation of Liability
Expert IT Solution – Expertpk.com shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Expert IT Solution – Expertpk.com ‘ servers going off-line or being unavailable for any reason whatsoever. Furthermore, Expert IT Solution – Expertpk.com shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Expert IT Solution – Expertpk.com ‘ servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be referred to firstname.lastname@example.org. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
As our hosting services are solely self-managed, the customer is fully responsible for data backup. Expert IT Solution – Expertpk.com cannot be held liable for system down time, crashes or data loss, nor can Expert IT Solution – Expertpk.com be held accountable for any loss on projected income due to system down time, crashes, or data loss. Certain services provided by Expert IT Solution – Expertpk.com are resold. Thus, certain equipment, routing, software and programming provided by Expert IT Solution – Expertpk.com are not directly owned or written by Expert IT Solution – Expertpk.com. Moreover, Expert IT Solution – Expertpk.com holds no responsibility for the use of our client accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Expert IT Solution – Expertpk.com sees fit.
By activating your account with Expert IT Solution – Expertpk.com, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to resolve the issue.
Server Uptime Guarantee
Expert IT Solution – Expertpk.com guarantees 99.99% service (http, ftp, pop, imap, smtp) uptime in Tier 1 locations only. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of the excess downtime, as per our Service Level Agreement.
Expert IT Solution – Expertpk.com reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. We will not however increase active account plans without reasonable justification, usually due to changes in said account plan. It is client responsibility to read our terms, conditions, policies etc frequently for any update.